System Health and Monitoring
PropertySync is committed to transparency regarding our platform's availability and performance. We provide real-time system health monitoring that allows customers and stakeholders to track service status, uptime metrics, and any ongoing incidents.
Real-Time Status Dashboard
Our public status dashboard provides up-to-the-minute information about PropertySync service availability:
https://uptime.propertysync.com
This dashboard is updated continuously by third-party monitoring services that test our systems from multiple geographic locations around the clock.
What We Monitor
The status dashboard tracks key service components including:
- Portal Application - Availability and response time of the web interface at portal.propertysync.com
- API Services - Performance and availability of API endpoints used by integrations
- Search Performance - Response times for title plant searches
- Image Delivery - Availability of document image retrieval services
- Data Import/Export - Status of batch processing and data exchange services
Understanding the Dashboard
The status dashboard provides several types of information:
Current Status
Each monitored service displays its current operational status. Services are marked as operational, degraded performance, partial outage, or major outage based on availability and response time metrics.
Uptime Metrics
Historical uptime percentages show service reliability over time. PropertySync strives to maintain 99.999% availability during US business hours and 99.9% overall availability including maintenance windows.
Incident History
Past incidents are documented on the status page, including their duration, impact, and resolution. This transparency helps customers understand service patterns and our response procedures.
Response Times
Average response times for key operations are displayed, helping customers understand current system performance.
Incident Notifications
When service issues occur, we post updates to the status dashboard in real time. These updates include:
- Description of the issue and affected services
- Estimated time to resolution when available
- Workarounds or alternatives if applicable
- Status updates as the incident progresses
- Post-incident summaries explaining the root cause and preventive measures
For detailed information about our incident response procedures, see our Infrastructure documentation.
Questions About System Health
If you have questions about current or past service status, please contact PropertySync support. For information about our infrastructure, reliability commitments, and disaster recovery procedures, see our Infrastructure documentation.